FAQs

Do you do rush orders?

We try to produce every order as quickly as possible, but right now we can only guarantee that your item will be decorated within 5 days of your order. We hope to offer a rush production option soon!

Can I cancel my order?

There is a 30 minute window after you place your order where you can cancel it through the My Orders section of your account or by calling 1-800-827-9475.

Do you offer discounts for bulk orders?

We unfortunately can't offer bulk pricing right now, but we are working on it so that we can offer it in the future.

How will charges appear on my credit card statement? When will my card be charged?

Charges will appear from "Fanwear" and your card will not be charged until your product leaves our facility. If your order contains multiple shipments the order total will be broken up and partially charged with each shipment.

Do your new items smell a bit…funky?

Don’t worry! The printing process can be a bit stinky, but the smell is temporary. It should go away in a few days, but to get rid of it more quickly, just toss your new items in the wash on a gentle or delicate cycle and tumble dry on low heat.